Shipping policy
At Summitora™, we know you're excited to receive your gear and start your next adventure. That's why we're committed to processing and delivering your order as quickly as possible.
Order Processing
All orders are processed within 1–2 business days.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
United States
Estimated Delivery: 5–10 Business Days
Canada
Estimated Delivery: 7–12 Business Days
Australia & New Zealand
Estimated Delivery: 7–15 Business Days
United Kingdom & Europe
Estimated Delivery: 7–15 Business Days
Rest of the World
Estimated Delivery: 10–20 Business Days
Please note that delivery times are estimates and may vary depending on customs processing, weather conditions, carrier delays, and other factors outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email.
You can track your package at any time using the tracking information provided in your shipment confirmation email.
If you do not receive tracking information within 3 business days of placing your order, please contact us at [support@summitora.com](mailto:support@summitora.com).
Shipping Costs
We offer Free Standard Shipping on qualifying orders.
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect shipping address is provided, please contact us immediately at [support@summitora.com](mailto:support@summitora.com). While we'll do our best to update your information, we cannot guarantee changes once an order has entered processing.
Delayed Shipments
While we strive to meet all delivery estimates, delays can occasionally occur due to carrier issues, customs inspections, severe weather, or high shipping volumes.
We appreciate your patience and understanding in these situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
Email: support@summitora.com
Our team will work with you to investigate the issue and find the best possible solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@summitora.com
Customer Support: Available 24/7